Service in the AI Era by Jim Spohrer
Author:Jim Spohrer
Language: eng
Format: epub
Publisher: Business Expert Press
Published: 2022-07-29T00:00:00+00:00
AI Comes to Service
Mariani, Perez-Vega, and Wirtz (2021) provide a multidisciplinary and service perspective on AI in the literature.
Service Comes to AI
Mantas and Ramamurthy (2021) see AI-powered platforms as fueling winner-take-most industry dynamics (see also Turck 2016, on winner-take-all data network effects). Christian (2020) describes the challenging of aligning the power of AI/machine learning capabilities with human values, from the service research community (see also Barile, Piciocchi, Saviano, Bassano, Pietronudo, and Spohrer 2019, Barile, Bassano, Lettieri, Piciocchi, and Saviano 2020, Bassano, Barile, Saviano, Pietronudo, and Cosimato 2020).
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